Customer Service
Shipping & Delivery
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Our fleet of trucks make daily deliveries to businesses throughout the San Francisco Bay Area.
Common carrier shipments can be shipped on your account as specified by you at checkout or prepaid and added to your invoice
The tables below outline the usual delivery schedule for our trucks by city & day.
Ordering & Payment
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- We currently accept Visa, MasterCard, Discover and American Express.
- Credit terms are available for qualified businesses.
Please contact customer service for the credit application forms. - We'll work with you to ensure your order is fulfilled to your satisfaction.
- Customer service will contact you if there are any changes to or issues with your order.
- Your approval will be requested for any changes effecting the order amount (i.e. the shipping rate varies from the estimate during checkout).
- All prices are subject to change. Pricing and shipping cost are reviewed and confirmed prior to processing of order.
Any changes of price will require acknowledgement and approval by you, prior to processing of order.
Returns & Replacements
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- Returns are accepted if requested within 30 days of delivery.
- Items must be in the original packaging and resalable condition to qualify for a refund.
- Returns may be subject to a restocking fee.
- Custom made products can not be returned.
- If you receive the wrong product: notify customer service and we will exchange it for the correct product.
- If items are damaged during transit: declare the damage at the time of delivery and notify customer service of the damage, including details and images of damaged item(s).
Damage/Return Policy
Dear Valued Customer,
We sincerely appreciate your continued partnership with Economic Packaging Corporation. In our ongoing effort to improve service quality and transparency, we are writing to remind you of an important policy regarding damage claims for delivered shipments either to you or to your customer’s premises.
Effective immediately, you are requested to follow the below procedure when receiving deliveries either to you or to your customer’s premises from Economic Packaging Corp. to ensure that the claims against any damaged products received by you are processed in a timely manner.
- Inspect All Shipments Upon Delivery
Thoroughly inspect your shipment at the time of delivery for any damaged goods.
- Note Any Damages on the Bill of Lading (BOL) or Packing list
If there is any visible damage to the product or to the packaging, they must be clearly noted on the delivery Bill of Lading (BOL) document with a signed acknowledgement from the driver for the damaged goods. Pictures of the damaged goods must be taken in addition to this, to ensure proof of damage.
- Report Damages Promptly
In addition to noting the damage on the BOL, you must notify us of any issues within 24 hours or the following business day by calling us at (510) 456-2600 or emailing your customer service representative, cs@economic.com with a copy of the Bill of Lading (BOL) or packing list and associated pictures of the damaged goods.
- Returns are accepted if requested withing 30days of delivery and are subject to inspection and a 25% restocking fee. They must be in original resalable condition to qualify for return.
- Custom made products are not eligible for returns.
- If you received incorrect product due to our error, please notify customer service at cs@economic.com for exchange.
Please be advised that if the above procedure is not followed, then your claim may be denied, and you or your customer may be responsible for the cost and acceptance of the goods in the condition they were received.
Your attention to this matter ensures we can effectively support you and resolve issues quickly when they arise.
If you have any questions or need further clarification, please don’t hesitate to contact our team.